Privacy policy

Introduction

At Xerva Technologies, we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not access our website.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

a. Personal Information

Personal information refers to any data that identifies or can be used to identify you. This includes, but is not limited to:

Name
Email address
Phone number
Company name
Job title
Billing and shipping information
IP address

b. Non-Personal Information

We may collect non-personal information, such as:

Browser type
Device type
Operating system
Browsing behavior (such as pages visited, duration of visit)
Referring URLs

2. How We Use Your Information

The information we collect may be used for the following purposes:

To provide, maintain, and improve our services.
To respond to inquiries and provide customer support.
To send you important updates, marketing, or promotional material.
To process transactions and manage your account.
To personalize your user experience.
To comply with legal obligations.
For analytics and research to improve website performance.

3. How We Share Your Information

We value your privacy and will not sell or lease your personal information to third parties. However, we may share your information with:

Service Providers: We may share information with third-party service providers who help us operate our website, deliver our services, or manage our business (e.g., payment processors, hosting services).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new entity.
Legal Requirements: We may disclose information if required by law or in response to valid legal processes, such as a subpoena or court order.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to collect standard internet log information and visitor behavior information. This helps us understand how you use our website and improve your overall experience.

You can control your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain areas of the site.

5. Data Security

We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet is 100% secure.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your data.

7. Your Rights

You have the right to:

Access your personal data and request a copy of the information we hold about you.
Rectify incorrect or incomplete information.
Delete your personal data under certain circumstances (e.g., when it is no longer needed for the purposes for which it was collected).
Restrict or object to the processing of your data in certain situations.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you would like to exercise any of these rights, please contact us at info@xervatech.com.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Xerva Technologies. We have no control over the content or privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Xerva Technologies is based in Uganda, but we may transfer your personal information to countries outside of your residence, including to countries that may not have the same data protection laws. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information